New Students

Refunds and Extensions

Please read these policies carefully before buying a package of classes. The more classes you buy, the better pricing you receive, but in return you are making a choice and commitment. We do not refund or transfer passes. No pass extensions are given for public holidays.

We do not want to be in a position of judgement, deciding whether reasons for an extension are “reasonable.” This is why we have a clear policy.

All concession cards have expiry dates as noted. These are generous on the whole, but if something truly extraordinary happens, please let us know and we will see what we can do. We have a policy of “renewing” some of your expired classes when you purchase a new concession card of the same type within 2 months of expiry.

Unlimited Easy Pay Direct Debits

If you practice twice a week or more, our direct debit programme is by far the most economical way to sweat, and yoga works best when done regularly. You can sign up in-studio at any time. In return for the lower rate, there is a 3-month minimum commitment. There are no pauses, exchanges, or refunds during this period. After this, you are free to cancel with two weeks’ written notice via email at info@yippieyopi.co.nz.

Cleanliness

Cleanliness is an important part of a well-rounded yoga practice! Our studio is cleaned daily. In return, please help look after yourself and fellow yogis by maintaining a clean, dry mat, good hygiene, and washing your yoga clothes and towel after every class.

Lost and Found

Yoga bliss often causes our lost property basket to overflow! Please bring your belongings in a bag to reduce the chance of leaving something behind. For hygiene purposes, underwear is disposed of immediately. Other property is kept for a reasonable time before being donated to charity. Please don’t be offended if your “lost” is not “found”, the quicker you return to collect it, the better chance we have of reuniting you with your items.

Feedback

As a studio, we work hard behind the scenes to provide a clean, nurturing, no-drama environment with well-trained and passionate instructors. A strong yoga practice will challenge you and push your buttons, and we have procedures in place to ensure the heat, instructors, and classes support that journey. We welcome your comments and feedback anytime at info@yippieyopi.co.nz.